" IT and digital technologies for professional and private "
What type of equipment is affected by the fault?
Was the equipment purchased from us?
This question helps us determine any possible history of the equipment
Does the equipment turn on?
Devices that turn on often have an LED indicating operation or produce fan noise, even if nothing appears on the screen
Do you have an error message on screen, hear abnormal beeps, or notice an unusual noise?
You may take a photo to show us later. In the case of beeps, please specify if possible the number, frequency, and whether they are long or short
Is the fault constant or intermittent?
Did the fault occur after a particular event?
Are there personal data to recover/back up?
We ask this question in case your device needs to be reset, as resets can erase personal data
Are there any software programs with paid licenses?
We ask this question in case your device needs to be reset. Resets can erase software installed after purchase, so it may be necessary to have the reinstall media and any related licenses; in all cases, we are here to assist you with this operation
Would you like the equipment to be picked up at your home?
Have you already received a quote from a competitor?
This question is intended to help us offer you a quote comparable to what you may already have received and to advise you better
